Introduction
At The Streamwood Company (“Streamwood”), we appreciate the trust you place in us when you choose to visit our website, www.thestreamwood.com (the “Website”), and our LinkedIn page (the “LinkedIn Page”), and we are committed to protecting your privacy. This Streamwood Company Privacy Policy (the “Privacy Policy”) describes the types of personal information we collect, why and how we collect it, how we use it, and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use your personal information.
In this Privacy Policy, “we” and “our” mean Streamwood, and “you” and “your” mean any person, including, but not limited to, the prospective and current residents of our rental properties, who visits our Website or the LinkedIn Page, calls us on the phone, or emails us.
Click on the following links to go directly to the corresponding sections of this Privacy Policy:
- Collecting Your Personal Information
- How We Use Your Personal Information
- Sharing Your Information
- Advertising, Marketing, Cookies, and Other Tracking Technologies Choices
- Fair Credit Reporting Act
- Data Breach Notification
- Third-Party Prospective Resident Screening Providers
- Retaining Your Personal Information
- Sale or Transfer of All or Part of Our Business Or Assets
- To Unsubscribe/Opt-Out of Marketing Emails
- Security
- Third-Party Links
- Children’s Privacy
- Your State Privacy Rights
- Exercising Your State Privacy Rights
- Visitors Outside of The United States
- Changes to This Privacy Policy
- Contact Us
Collecting Your Personal Information
We collect your personal information when you visit our Website, when you contact us, and from business partners and other third parties. The table below describes the categories of personal information we collect, the sources we collect the information from, our purposes for collecting the information, and the types of recipients that may receive the information from us.
| Categories of Information | Where Do We Collect It From? | Why Do We Collect It? | Who Do We Disclose It To? |
| Contact information and identifiers of prospective residents, current residents, and other Website visitors, such as, name, mailing address, email address, phone number, date of birth, social security number, driver’s license, government ID, emergency contact details, username, device identifier, IP address, and other similar identifiers. | Directly from you on our Website or the devices you use to access our Website. An online leasing service company (the “Leasing Service Company”) that we use for our apartment properties. An email marketing company that collects your email addresses. A mobile marketing company, integrated with the Leasing Service Company’s online leasing services, that collects your phone numbers. A mobile application called “LOFT Living” through which current residents can pay rent and submit maintenance requests. Advertising companies that present you with our ads and list our apartment properties. Security and fraud prevention services that help us protect our assets and you. A digital analytics service company that helps us learn about our Website visitors. | To process your requests to check apartment availability, schedule a property tour, and/or receive property information, property management information, construction management information, and/or retail and office leasing information. To process rental applications and maintenance requests, perform background checks on prospective residents, communicate about rental application and maintenance request statuses, and collect rent payments from current residents. To subscribe you to our email list for delivering marketing communications about our apartment properties and events. To manage our tenant database and send out operational alerts, reminders, and other communications. To process payments and prevent fraud. To learn about our Website visitor interests. | Service providers that process information on our behalf, such as providers of digital analytics and fraud prevention services. Financial services companies for processing payments. Apartment listing companies and advertising partners. |
| Financial and payment information of prospective residents and current residents, such as bank account details, income, employment information, credit history, payment records, credit or debit card information, check, and other payment information. | The Leasing Service Company. Third-party prospective resident screening companies and consumer reporting agencies that the Leasing Service Company works with to provide online leasing services. Financial institutions and payment processors that the Leasing Service Company works with to provide online leasing services. The mobile app “LOFT Living.” | To process rental applications and communicate with applicants about application statuses. To perform credit, income, and criminal background checks, as well as other screenings as necessary. To collect and process payments for prospective resident screening, apartment reservation, application fees and deposits, and apartment rent on behalf of our financial service providers. To store payment information entered when paying fees, deposits, and rent, eliminating redundant entry for future online payments. To prevent fraud, strengthen security, and protect our assets. | Service providers that process information on our behalf, such as fraud prevention service providers. Financial services companies for processing payment. |
| Rental application information of prospective residents, such as prior addresses, landlord references, occupancy details, co-applicant information, desired move-in date, and other necessary information. | The Leasing Service Company. Advertising companies that list our apartment properties. | To process rental applications and communicate with applicants about application statuses. | Prior landlords listed as references. |
| Background screening information of prospective residents, such as credit reports, criminal background checks, eviction history, and other necessary information. | The Leasing Service Company. Third-party prospective resident screening companies and consumer reporting agencies that the Leasing Service Company works with for various screenings. | To perform credit, income, and criminal background checks, as well as other screenings as necessary. | Service providers that process information on our behalf, such as fraud prevention services, credit reporting bureaus, background screening providers, and service providers that perform collections of debt. |
| Maintenance information of current residents, such as name of apartment property, apartment unit, maintenance request, and other necessary information. | The Leasing Service Company. The mobile app “LOFT Living.” | To process maintenance requests from current residents. | We do not share this information with third parties. |
| Preference information, such as your marketing preferences. | The mobile marketing company. | To deliver operational alerts, reminders, and other marketing communications and information | Apartment listing companies, web developer, and advertising partners. |
| Geolocation information, such as the location of your device that you use to visit our Website. | Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices. The Leasing Service Company. The digital analytics service company. Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you. | To communicate with you. To improve our services, including improving our Website. To deliver marketing communications. To prevent fraud, strengthen security, and protect our assets. | Service providers that process information on our behalf, such as fraud prevention services. Marketing partners. |
How We Us Your Personal Information
We use the information we collect from you for various purposes, including to process requests to check apartment availability and schedule apartment tours; perform pre-qualification screenings on prospective residents; process payments for lease application, apartment reservation, and screening fees, deposits, and rent; store payment information of both prospective and current residents; process maintenance requests from current residents; send informational and marketing communications about Streamwood properties, events, and our online leasing services; enable our service providers to perform certain activities on our behalf; communicate with you about changes to our Website; and comply with our legal obligations, policies, and procedures.
Sharing Your Information
We will not sell your personal information to any third party for money. We may share your information under certain circumstances to trusted third parties that help us bring you the services we offer. For example, we may disclose your personal information to third parties that assist us as follows:
- To collect and process apartment lease applications;
- To perform credit, income, and criminal background checks, as well as other necessary screenings on prospective residents;
- To process various payments related to apartment leasing;
- To store payment information;
- To process and provide status updates on maintenance requests from current residents;
- To manage a database of prospective and current resident information;
- To deliver communications and marketing materials via emails and text messages;
- To post apartment listings and present you with ads.
- To prevent fraud.
We require our service providers to maintain the confidentiality of all information that we share with them and to use such information only in accordance with the obligations set forth in the agreements we have with them.
In addition, we may disclose your personal information to law enforcement agencies, government/regulatory bodies, and content protection organizations to: (i) protect our legal rights, privacy or safety, and that of our subsidiaries, affiliates, employees, agents, contractors, or other individuals; (ii) protect the safety and security of visitors to our online services or other properties; (iii) protect against fraud or other illegal activity or for risk management purposes; or (iv) comply with the law including with subpoenas, search warrants, court orders, and other legal process.
Advertising, Marketing, Cookies, and Other Tracking Technologies Choices
Collection and Technologies
We use automated tracking tools to collect information about your phone, tablet, computer, or device, and online browsing activity. This information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We also partner with third parties that collect information this way. These third parties may place similar tracking tools on our Website and application to facilitate tracking services. Such tracking tools may include the following:
Cookies
Like many websites, we use a feature of your browser called a “cookie.” A cookie automatically identifies a computer—but not an individual—to our servers when a person visits our website. They enable us to estimate usage patterns, store information about your preferences, customize our Website, and recognize users when they return to our Website. If for any reason you do not wish to take advantage of cookies, you may have your browser not accept them and also delete cookies from your browser.
Third-Party Cookies
Some of our business partners use cookies on our Website. We have no access to or control over these cookies. This Privacy Policy does not apply to third-party cookies outside of our control.
Cookies/Tracking Technologies on LinkedIn Page
Streamwood maintains the Streamwood LinkedIn Page. When you visit our LinkedIn Page, LinkedIn and other third parties may set cookies and other tracking technologies on your browser or device. We do not have control over the placement of cookies by other websites or social media websites. Please note that this Privacy Policy does not apply to, and we are not responsible for, the privacy practices or cookie use by any third-party sites.
Log Files
We use IP addresses to analyze trends, administer the Website, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Opting Out of Cookies and Other Tracking Technologies
You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. You can choose whether or not to allow the Website to collect information through other tracking technologies by adjusting your browser settings or device permissions. If you disable or refuse cookies or similar tracking files, some Website features may be inaccessible or not function properly. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Website may not respond to all browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls described in this policy. For information about Do Not Track, please visit: www.allaboutdnt.org.
Location Data Choices
You can choose whether or not to allow the Website to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some Website features may become inaccessible or not function properly.
Fair Credit Reporting Act
In evaluating lease applications, we may obtain consumer reports or prospective resident screening reports from third-party providers. These reports may include credit information, income information, criminal background information, eviction history, and other relevant data. Such reports are obtained and used in accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws. Our prospective residents, when applying, may be required to provide authorization before such reports are obtained. If we take an adverse action based in whole or in part on information contained in a consumer report (i.e., denying an application), we will provide the prospective resident with an adverse action notice as required by law.
Data Breach Notification
We maintain procedures designed to address potential data security incidents involving personal information. In the event that personal information is accessed, acquired, or disclosed without authorization, we will investigate the incident and take appropriate steps consistent with applicable law. Where required by applicable law, including applicable state data breach notification statutes, we will notify affected individuals and relevant regulatory authorities of a confirmed breach involving personal information. Notifications will be provided in accordance with the timing and content requirements of applicable law.
Third-Party Prospective Resident Screening Providers
Prospective resident screening reports used in connection with lease applications are prepared and provided by independent third-party prospective resident screening companies and consumer reporting agencies. While we select screening providers that we believe to be reputable and compliant with applicable law, these providers are responsible for the accuracy, completeness, and maintenance of the information contained in their reports. Our prospective resident applicants who wish to dispute or correct information contained in a tenant screening report should contact the consumer reporting agency that prepared the report, as described in any adverse action notice or disclosure provided during the application process.
Retaining Your Personal Information
We retain your personal information only for as long as necessary for the purposes it was retained, such as to provide services to you. In some instances, we may retain information for longer periods in order to comply with applicable laws and otherwise as necessary to allow us to conduct our business.
Sale or Transfer of All or Part of Our Business Or Assets
Your personal information may be transferred in the event we sell or transfer all or a part of our business or assets. We will make commercially reasonable efforts to provide you with reasonable notice of such transfer, or as otherwise required by law.
To Unsubscribe/Opt-Out of Marketing Emails
To unsubscribe from our marketing emails, please email us at info@thestreamwood.com with a request to be removed, or simply click the unsubscribe button found at the bottom of any of the emails that we (or the Leasing Service Company) send you. Please allow us at least ten (10) business days from when the request was received to complete your unsubscribe request.
Security
We implement a variety of commercially reasonable security measures to maintain the safety of your personal information. We take appropriate physical, electronic, and administrative steps to maintain the security of personal information we collect. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we use commercially reasonable means to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to us.
Third-Party Links
Our Website and the LinkedIn Page may include links to third-party websites, such as the website of the Leasing Services Company, whose privacy practices may differ from ours. If you choose to use services through a third-party site, or otherwise access a third-party site, the information collected by the third party is governed by that third party’s privacy policy. We encourage you to review the privacy policies of any other sites you visit.
Children’s Privacy
Our Website is not intended for children. Streamwood does not knowingly collect any personal information or data from children under the age of 13 and will dispose of any such information if we become aware that it has been provided to us. If you believe that your child under the age of 13 has submitted personal information to us in connection with our Website or the LinkedIn Page, please contact us at info@thestreamwood.com so that we may take steps to delete this information.
Your State Privacy Rights
Depending on your state of residency, you may have the following rights related to your personal information, subject to statutory limitations:
- Right to Know and Access: A right to request information about the personal information that we collect, use, disclose, share, and sell, including requesting the specific pieces of personal information we have collected about you.
- Right to Delete: A right to request the deletion of personal information that we have collected from you, though we may be permitted to retain personal information for certain purposes.
- Right to Correct: A right to request that we correct inaccurate personal information.
- Right to Limit the Use of Sensitive Information: A right to request that we use and disclose certain sensitive information only for certain purposes permitted under law.
- Right to Opt-Out of Profiling: A right to opt out of profiling that has legal or similarly significant effects. We do not profile individuals for purposes to which this right applies.
- Non-Discrimination: We may not discriminate against you for exercising your rights. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of your information.
Exercising Your State Privacy Rights
To exercise any of these rights, please email us at info@thestreamwood.com or call us at 856-428-8270. To appeal a decision regarding a consumer rights request, please contact us using the same methods. For requests to access, delete, and correct your information, the information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request. For example, if we determine that the information provided is not sufficient for verification, you may be prompted to answer a few questions.
For requests to access, delete, and correct your information, we will also send an email to you, asking that you confirm that we have the correct email address within six (6) days of receiving the confirmation email or your request will expire. If you do not see an email from us, please check your spam folder.
If you are an authorized agent acting on behalf of another individual, please send your request to info@thestreamwood.com and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person’s behalf. We will contact you for additional information once your request has been received.
There may be circumstances where we may not completely fulfill your request, as permitted under applicable law. For example, if you submit a request to delete your personal information, we may need to retain certain personal information to complete a transaction, detect fraud, or comply with our legal obligations.
Visitors Outside of The United States
Streamwood stores its information, including Personal Data as that term is defined in the General Data Protection Regulation (“GDPR”), and hosts its Website in the United States. If you are located outside of the United States or are using our Website from outside the United States, please be aware that your Personal Data will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The laws that apply to the use and protection of personal data in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country. By voluntarily providing us with your Personal Data and/or using our Website, you consent to the terms of this Privacy Policy and the collection, use, maintenance, transfer to, and processing of your personal data in the United States or other countries or territories, and, unless otherwise stated in this Privacy Policy, we use this consent as the legal basis for that data transfer. If you require further information about this, you can request it from info@thestreamwood.com.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. If we change our Privacy Policy, we will post the updated Privacy Policy on this page with an updated date. Under certain circumstances, we may notify you of amendments through additional means, such as posting a notice on our Website homepage or contacting you via email.
Contact Us
If you have any questions about this Privacy Policy or the security of your Personal Data on our Website, please contact us by email at info@thestreamwood.com, phone at 856-428-8270, or write to us at:
The Streamwood Company
30 Washington Avenue, Suite A
Haddonfield, NJ 08033.
This Privacy Policy was last updated on April 14, 2026.